Privacy policy

Privacy Policy

Kinpost ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, our app, and our printed journal services.

Information we collect

When you use Kinpost or contact us, we may collect personal information such as your name, email address, mailing address, phone number, and the delivery address of the loved one receiving your journal. We also collect the photos, captions, stories, and updates that you and your invited contributors share for inclusion in your printed journals.

We collect usage data when you interact with our website and app, including IP address, browser type, device information, pages visited, and time spent on each page. We use cookies and similar tracking technologies to improve your experience, analyze traffic, and enhance our services.

How we use your information

We use the information we collect to create and deliver your personalized printed journals, manage your subscription and process payments, communicate with you about your account and editions, send weekly engagement nudges to contributors when applicable, respond to your inquiries and provide customer support, send updates, newsletters, or promotional content with your consent, improve and optimize our website and services, and comply with legal requirements.

How we handle your photos and stories

The photos, captions, and stories you share through Kinpost are personal and meaningful. We treat them with care. We use this content solely to create your printed journals and to maintain your private digital archive if your subscription includes it. We do not use your family's photos or stories to train AI models, sell them to third parties, or share them publicly. They belong to you and the loved ones in them.

Sharing your information

We do not sell or rent your personal information. We may share limited data with trusted service providers who help us operate Kinpost, including printing partners who produce your journals, shipping providers who deliver them, payment processors who handle your subscription, hosting and email platforms that power our website and communications, and analytics tools that help us improve our service.

These providers are only given the information necessary to perform their specific function and are bound by confidentiality obligations. We may also share information if required by law or to protect our legal rights.

Your rights

You have the right to access the personal data we hold about you, request corrections to inaccurate or incomplete information, opt out of marketing communications at any time, request the deletion of your data, subject to legal and operational obligations, and request a copy of all photos and content you have shared with Kinpost.

To exercise any of these rights, contact us at hello@kinpost.com.

Data security

We take reasonable measures to protect your personal data and family content from unauthorized access, alteration, or disclosure. This includes encrypted storage, secure payment processing, and limited internal access to your information. However, no online system is completely secure, and we cannot guarantee absolute protection.

Children's privacy

Kinpost is intended for adults aged 18 and over. While the photos and stories shared through Kinpost may include children, the responsibility for obtaining appropriate consent for those photos lies with the adult subscriber and their family contributors.

Links to other websites

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before sharing any information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify subscribers via email. Please check this page periodically for updates.

Contact us

If you have questions about this Privacy Policy or how Kinpost handles your personal information.

Last updated: April 2026